Refund and Returns Policy
Overview
At Eagle Tyres, we aim to ensure every customer is completely satisfied with their purchase. If you are not happy with your order, or if something isn’t right, we are here to help. This Refund Policy explains your rights and how to return or request a refund for products purchased from us.
Returns Eligibility
You may request a return or refund if:
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The item is unused, in its original packaging, and in resaleable condition
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The item is incorrect, faulty, or damaged on arrival
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You notify us within the applicable return period (see below)
Non-returnable items
Certain items cannot be returned unless faulty, including:
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Special-order or custom-made items
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Products that have been fitted, used, or damaged after delivery
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Items without original packaging or missing components
Return Period
You must notify us within:
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14 days of receiving the item if you wish to return it for any reason
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30 days if the item is faulty or not as described
Refund Process
1. Contact Us
To start a return, please contact us at [email/phone/contact form] with your order number and reason for return.
2. Return Approval
We will confirm whether your item is eligible and provide return instructions.
3. Inspection
Once the item is returned, our team will inspect it to ensure it meets the return criteria.
4. Refund Issued
If approved, your refund will be processed to your original payment method within 5–7 working days.
Faulty or Incorrect Items
If you receive a damaged, faulty, or incorrect product, we will:
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Offer a replacement, or
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Provide a full refund, including any delivery charges
Please report faults within 30 days of receiving the item.
Return Shipping Costs
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If the item is faulty or incorrect, we will cover all return costs.
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If you change your mind or ordered the wrong item, return shipping costs are the customer’s responsibility.
Cancelling an Order
You may cancel your order before it has been dispatched.
Once dispatched, the order will need to be returned in accordance with this policy.
Exchanges
If you need a different size or variation, we are happy to arrange an exchange where stock allows.
Contact Us
For questions or help with your return, please contact our customer service team:
128 Acton Ln, London NW10 8TX